Refund Policy

Appointments booked with Stairway to Kevin are £15 per instrument/booking. This is to come in and discuss something one-on-one in person or consult online. (Collections and follow-up appointments are still of course free.)

The £15 is for your appointment and is included with any work subsequently booked in with me so you're not having to pay any extra. For example; if at your appointment we book in your instrument for work that was to total £60 (to be completed at a later date) then you will only pay £50 when collecting since the £10 from the appointment will be applied here.

You can always cancel or move your appointment with the link in the confirmation email, up until 24 hours before the time booked. After that, you can still cancel your appointment by emailing me directly, but the £15 for the appointment will be non-refundable.

Processing times for refunds to appear in your account can be 5-8 days, and this time is set by Stripe’s payment terms. I wish it would be faster, but I have no control over this, my apologies.

If you haven’t received a refund yet, first check your bank account again. Then contact your bank/payment service/credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kevin@stairwaytokevin.com.

Gift cards or Shop Vouchers are not refundable or able to exchange for cash value.

Thank you